FAQ

Our ideal customers are serious golfers who value premium equipment and reliable global delivery. This includes:

• Tournament players needing high-performance clubs and bags
• Golf enthusiasts building or upgrading their equipment sets
• International players seeking authentic American golf products
• Weekend golfers looking for quality accessories (gloves, grips, eyewear)

We combine American golf expertise with efficient global delivery:

• Specialized packaging by golf equipment specialists
• Direct shipping from our Asheville, NC headquarters
• Clear international shipping options and customs support
• Focus on premium brands and performance equipment

Our comprehensive selection includes:

• Clubs: Drivers, fairway woods, iron sets, putters
• Bags: Cart bags, stand bags, general golf bags
• Accessories: Gloves, grips, headcovers, sunglasses
• Apparel: Caps, hats, belts
• Specialty: Electric trolley spares, clearance items

Absolutely. We source all equipment directly from manufacturers and authorized distributors. Every club and accessory is 100% authentic golf equipment, packaged with care by our specialists.

While we don’t currently offer online fitting services, our product descriptions include detailed specifications. For personalized advice, email our support team with your playing style and preferences at [email protected].

We ship worldwide except for select Asian and remote regions. You’ll see any restrictions for your location during checkout.

We offer two reliable services:

1. Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
2. Free Shipping (orders over $50): 15-25 business days via EMS

All orders take 1-2 business days for processing and verification before shipping.

Delivery times vary by destination:

• North America: 7-12 business days after shipping
• Europe: 10-15 business days
• Australia/NZ: 12-18 business days
• Other regions: 15-25 business days

Pro Tip: Tournament players should order at least 3 weeks before event dates to account for potential customs delays.

We include all necessary customs documentation. While we can’t control local fees, you can:

• Request duty/tax estimates before ordering
• Check your country’s golf equipment import regulations
• Note some premium clubs may require special export docs (+1-2 processing days)

We accept all major payment options:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

Absolutely. We use industry-standard encryption and never store your full payment details on our servers.

No, you can checkout as a guest. However, creating an account lets you:

• Track orders more easily
• Save your shipping preferences
• Access order history

We stand behind our products with a 15-day return policy from receipt:

• Items must be unused and in original packaging
• Return shipping is at customer’s expense
• Damaged items (extremely rare with our packaging) qualify for free returns

Email [email protected] within 15 days of receiving your order with:

• Your order number
• Photos of any damaged items
• Reason for return

We’ll provide return instructions within 1 business day.

We currently don’t offer direct exchanges. For a different product, please return the original item (following our return policy) and place a new order.

Our golf-knowledgeable team is available via:

• Email: [email protected]
• Mail: 2092 Diamond Street, Asheville, NC 28801 USA

We typically respond to emails within 24 business hours.

Our operations are based in Asheville, NC, but we primarily operate online to serve golfers worldwide. This allows us to focus on providing the best shipping and service to our global customers.