At Golf Pro Shop, we stand behind our premium golf equipment with the same confidence we have in our own swings. While we meticulously inspect every club and accessory before shipping, we understand that sometimes a return or exchange is necessary. Our policy is designed with the same precision as our club fitting services.

Our Return Promise

Like a well-executed follow-through, we make returns straightforward:

  • 15-Day Window: Returns accepted within 15 days of delivery
  • Original Condition: Items must be unused with original packaging
  • Full Refunds: For eligible returns (excluding shipping costs)
  • Global Coverage: Available for all regions we serve (excluding certain Asian and remote areas)

Important Exceptions

For hygiene and safety reasons, the following products are final sale and cannot be returned:

  • Golf Gloves
  • Golf Grips
  • Golf Caps, Hats & Belts
  • Clearance items (marked as such)

Custom or personalized items may only be returned if defective.

Step-by-Step Return Process

Follow this smooth swing of a process for hassle-free returns:

  1. Initiate Your Request: Email [email protected] with your order number and return reason within 15 days of delivery
  2. Await Authorization: Our team will respond within 24 business hours with return instructions
  3. Package Securely: Include all original packaging, tags, and accessories
  4. Ship Your Return: Send to: Golf Pro Shop, 2092 Diamond Street, Asheville, US 28801
  5. Track Your Refund: We’ll process within 3 business days of receipt

Exchange Process

Need a different loft angle or shaft flex? Exchanges follow the same process as returns, with these additional steps:

  1. Clearly state your desired replacement item in your return request
  2. We’ll verify availability before approving the exchange
  3. Any price differences will be charged/refunded accordingly

Refund Timeline & Methods

Your refund will be processed with the same speed as a Tour-quality club delivery:

  • Processing Time: 3 business days after we receive your return
  • Payment Method: Refunded to your original payment method
  • Credit Card/PayPal: 3-5 business days to appear on your statement
  • Shipping Costs: Non-refundable unless return is due to our error

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Golf Pro Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) for return: [Product Name, SKU if available]
  • Reason for return: [Please specify]
  • Preferred resolution: [Refund / Exchange for (specific product)]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

International Returns

For our global customers outside the US (excluding certain Asian and remote regions):

  • You are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs forms should be marked as “Returned Goods” to avoid duties

Questions about our policy? Contact our support team at [email protected] – we respond faster than a well-struck drive down the fairway!