At Golf Pro Shop, we deliver your premium golf equipment with the same precision as a perfectly executed swing. Our policies are designed to give you confidence in every purchase, just like you have in your favorite club.
Shipping Information
Order Processing
We take 1-2 business days to process your order before shipping. During peak seasons, processing may take slightly longer, but we’ll keep you informed every step of the way.
Shipping Options
We offer two reliable shipping methods to get your golf gear to you:
- Standard Shipping: $12.95 via DHL or FedEx – Delivery in 10-15 business days after shipping
- Free Shipping: Available on orders over $50 via EMS – Delivery in 15-25 business days after shipping
We ship worldwide (excluding certain Asian and remote regions). Tracking information will be provided once your order ships.
Pro Tip: For faster delivery of essential golf equipment, choose our Standard Shipping option.
Our Hassle-Free Returns Policy
While we inspect every club and accessory before shipping, we understand that sometimes a return or exchange is necessary. Our policy is as straightforward as a smooth putting stroke.
Return Basics
- 15-Day Window: Returns accepted within 15 days of delivery
- Original Condition: Items must be unused with all original packaging and tags
- Full Refunds: For eligible returns (shipping costs non-refundable)
- Global Coverage: Available for all regions we serve (excluding certain Asian and remote areas)
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Golf Gloves
- Golf Grips
- Golf Caps, Hats & Belts
- Clearance items (marked as such)
- Custom or personalized items (unless defective)
Step-by-Step Return Process
Follow this smooth swing of a process for hassle-free returns:
- Initiate Your Request: Email [email protected] with your order number and return reason within 15 days of delivery
- Await Authorization: Our team will respond within 24 business hours with return instructions
- Package Securely: Include all original packaging, tags, and accessories
- Ship Your Return: Send to: Golf Pro Shop, 2092 Diamond Street, Asheville, US 28801
- Track Your Refund: We’ll process within 3 business days of receipt
Exchange Process
Need a different loft angle or shaft flex? Exchanges follow the same process as returns, with these additional steps:
- Clearly state your desired replacement item in your return request
- We’ll verify availability before approving the exchange
- Any price differences will be charged/refunded accordingly
Refund Information
Your refund will be processed with the same speed as a Tour-quality club delivery:
- Processing Time: 3 business days after we receive your return
- Payment Method: Refunded to your original payment method
- Credit Card/PayPal: 3-5 business days to appear on your statement
- Shipping Costs: Non-refundable unless return is due to our error
International Returns
For our global customers outside the US (excluding certain Asian and remote regions):
- You are responsible for return shipping costs
- We recommend using a trackable shipping service
- Customs forms should be marked as “Returned Goods” to avoid duties
Need Help With Your Return?
Use our ready-made template to streamline your return request:
Subject: Return Request – Order #[Your Order Number]
Dear Golf Pro Shop Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
Item(s) for return: [Product Name, SKU if available]
Reason for return: [Please specify]
Preferred resolution: [Refund / Exchange for (specific product)]
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]
Questions about our policy? Contact our support team at [email protected] – we respond faster than a well-struck drive down the fairway!
Golf Pro Shop – Where Every Swing Starts With Confidence